Updated 2 March 2020:
Extreme weather has impacted thousands of homes and businesses across Rhondda Cynon Taf (RCT), including some Trivallis tenants. We are working closely with all tenants whose homes have been affected by the bad weather and flooding and doing all we can to support them.
If you need to contact us for support, you can find all of our details, here: www.trivallis.co.uk/en/contact-us/
Support available
- Preparing for a flood and what to do during and after a flood: Natural Resources Wales.
- Financial Support via the Welsh Government’s Discretionary Assistance Fund (DAF): https://gov.wales/discretionary-assistance-fund-daf.
- If you’d like support with an application for the DAF or any other advice about money, contact our money advice team.
- Trivallis’ STEPS team provides practical and housing related support: www.trivallis.co.uk/steps/ and SAFE support is available for those in the Taff valley: https://www.trivallis.co.uk/safe/
- Asda offers support via their Emergency Fund, more information on this can be found here: https://www.asdafoundation.org/how-to-apply
- TooGoodToWaste offers pre-loved furniture to those in crisis: https://www.toogoodtowaste.co.uk/news/2020/2/17/-emergency-flooding-assistance-
- Mind is offering a flood relief fund. The grants will be used to purchase essential furniature from toogoodtowaste. For more information please called Merthyr and the Valleys Mind on 01685707480.
- Greenstream Flooring CIC is hosting a free event on Friday 28th February 2020 from 9am offering carpet tiles: https://www.facebook.com/GreenstreamFlooringCIC
- For those involved in the clear up in Pontypridd Town Centre, Trivallis’ head office will be open from 8.30am – 5pm on weekdays to provide free tea, coffee and water and toilet facilities.
- A discretionary relief policy has been approved by RCT Council to assist council taxpayers who may be experiencing financial hardship or distress. Read more: Discretionary Council Tax Relief
- The Council is making financial support available to residents and small and medium sized businesses affected by the recent flooding (Storm Dennis). A grant is available of £500 per household and £1,000 per business: The Community Flood Recovery Grant – Hardship Payment
- Free special collections and replacement wheelie bins are available to affected residents from RCT Council: Special Collections
Up to date information on what is happening across RCT can be found from Rhondda Cynon Taf Council.
Up to date weather infromation is available from the Met Office.
Rogue Traders
There have been reports of rogue traders falsely offering support and claiming to be from housing associations, the Council or utility companies. ALL Trivallis staff carry ID cards so please check details before allowing them into your home or sharing information with them.
After flooding
If you have been impacted, please take note of the following advice to ensure that you are safe and sound.
- Flood water may contain harmful substances like sewage, chemicals and animal waste which could make you unwell. If you come into contact with flood water, wash your hands thoroughly.
- When cleaning your home after a flood always wear gloves, a face mask and sturdy footwear. Public health England has some useful advice on how to clean up your home safely after a flood, here: How to clean up your house safely.
- Before you start cleaning, take photographs to document damage and record the flood water height. Ask your insurer before discarding items that cannot be cleaned, like mattresses and carpets.
- If you use heaters or dehumidifiers to dry out your property, make sure there’s good ventilation. Never use petrol or diesel-powered generators indoors – their exhaust gases are potentially lethal.
- RCT Council will not be charging for skips permit until 28th of February for affected residents.