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Coronavirus Update

11 March 2020

Health and Wellbeing | Important update |

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Updated 31st July 2020

We want to thank customers for your continued patience during what are extraordinary circumstances.

We want to reassure you that your safety and that of our colleagues is our priority, and we are taking precautions to make sure that anyone who visits your home is safe to do so.

Our offices in Pontypridd and Gellihirion are closed.

Below is a list of the emergency services that we are able to carry out as part of our work to keep you safe:

  • Water leaks from heating pipes, tank or system where the flow of water cannot be controlled
  • Water leaks from the domestic plumbing system where the flow of water cannot be controlled
  • Gas leaks or suspected gas leaks
  • Suspected carbon monoxide
  • Blocked flue to a solid fuel open fire or boiler
  • Severe water penetration, causing the home to flood
  • Water leaks penetrating electric sockets and light fittings
  • Serious electrical faults
  • Complete light failure in shared areas
  • Insecure ground floor, outside doors or locks
  • Breakdown of heating where you have no other form of heating
  • Blocked or leaking drains or sinks in flat blocks, where there is a risk of flooding
  • No useable toilet due to a fault or blockage

If you or others are in immediate danger and require the services of the Police, Fire Services or Ambulance you must always call 999. If you need the services of the Police for an incident that is less urgent please call 101.

Support Services

We are continuing to offer support services to anyone who needs them, but the way we do this has to be different. With our offices being closed and the reduction of face to face contact, we will we will be in touch with anyone currently recieving support from us via telephone to discuss your needs. For more information on the support we offer, check out the supporting you tab of this website.


With our offices being closed, we are asking you to consider alternative ways of paying your rent. You can find more information, here:

There will be no evictions from any social housing as a result of hardship due to the Coronavirus outbreak, but we need you to help us help you. If you are concerned about being able to pay your rent or would like money advice, please contact us.

Planned appointments

We will be in contact with those of you who have planned appointments booked in. We are grateful to those of you whose planned appointments we have had to cancel for your safety. We’re sorry for any inconvenience and will contact you to re-book these as soon as possible.

Please keep an eye on our website, Facebook and Twitter pages where we will be posting updates on our services as they come in.

Information on Coronavirus:

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

We’d like to reassure you that we are taking extra measures to ensure your health and safety.

We are regularly checking updates from health experts and the Government and what those mean for Trivallis and how we operate.

Whilst we are not healthcare experts and cannot answer any questions that relate to individual health concerns, as a responsible business we are following Government advice on the virus and want to share this information with you.

We have set up daily business continuity catch-ups with our senior team to look at any changes in government or NHS advice. We’ll be updating this page with new information or changes.

Official and up to date information can be found on the following websites:

Coronavirus (COVID-19) – what you need to know: Public Health Matters

Number of coronavirus (COVID-19) cases and risk in the UK: GOV.UK

Coronavirus (COVID-19) overview and common questions: NHS

Universal Credit and Coronavirus: Understanding Universal Credit

Thank you for your support, keep safe.