Throughout the Autumn of 2022, Trivallis held five Community Roadshows throughout neighbourhoods in Rhondda Cynon Taf.
These roadshows were all about reconnecting with you, our tenants and understanding your priorities and preferences. We took this opportunity to listen to you, finding out what was important and using your feedback to shape the future of services that Trivallis delivers.
We wanted the roadshows to be accessible, informal, and relaxed, so we brought pizza and ice-cream, music and face-painting, several key partners, and members of Trivallis staff, providing support services, helpful advice, and an opportunity for you to provide feedback.
Tracey Cooke, Senior Manager Partnerships said: “Thank you to all our partners who attended our roadshows, providing valuable advice for our tenants on the high cost of living crisis and the challenges this brings for our communities.”
The roadshows took place right across our region. Beginning in Perthcelyn, jointly launching the new Community Centre, followed with Cae Fardre, Cwmbach and Capel Farm, then finally ending with a dance in the rain at Pen Dinas and Appletree.
It was great for staff and tenants to come together on such a large scale, after having events like this put-on hold throughout the pandemic.
Many of you took the opportunity to attend the roadshows, getting involved in the activities and talking to our staff, showing us what you wanted to see and providing important feedback. Others preferred that members of our staff visited you, so we door-knocked and had a chat there.
Not only did we receive feedback from tenants but also staff, who explained how these roadshows provided a great opportunity for them to visit tenants and communities to understand what is needed.
Trudy Hawkins, Corporate Director of Neighbourhoods said: “Tenants appreciated seeing and hearing from Trivallis and we loved getting back out into our communities and engaging with our tenants and colleagues. We gained some valuable insight from the roadshows and plan on using this feedback to make some positive changes going forward.”
What feedback did you provide?
The feedback that was gathered highlighted that the most important thing to you as a tenant, is that Trivallis listens to your views and acts upon them. Anti-social Behaviour (ASB) was a common issue that was brought up at many of the roadshows, where some of these concerns were linked to youth activity and noise nuisance.
Repairs and maintenance were the second important issue among tenants, with some of you stating that you were unhappy with the speed and communication of the repairs service you had received.
Out of the tenants who visited the roadshows, a fantastic 31% wanted to know more about becoming an involved tenant to help shape services.
The roadshows would not have been possible without our teams and partners, we would like to mention and give a big thanks to everyone below who was involved:
- Citrus Arts, Welsh Italian Pizza Company, GTFM, YEPs, Skateboard Academy UK, Roly Poly Entertainment, South Wales Fire and Rescue Service, St Johns Ambulance, Face painting with Maria, Face painter – Carrieanne Clement, Bryncynon Strategy, Ysgol Ty Coch, and RSP Sprinklers
- Valleys Kids, Cornerstone Church, Capel Farm Community Management Committee and ASD Rainbows.
- Carmel Clothing, Dwr Cymru/Welsh Water, Digital Communities Wales, Sport RCT, RCT Heat and Save, Communities for Work, South Wales Police, New Horizons, Hafod Floating Support, Cynon Taf Housing Group, Stop Loan Sharks Wales, Citizens Advice RCT, Cwm Taf Morgannwg University Health Board (Smoking Cessation Advice), Cwm Taf Morgannwg UHB (‘CTM2030’) and Cwm Taf Morgannwg – Nutrition & Dietetics.
- Trivallis’ Money Advice team, Customer Involvement team, SAFE team, STEPS team, Repairs team, Estates team and Neighbourhoods teams.
We look forward to holding more events in our communities in the future.