What to do if you’ve not been receiving the Energy Bills Support Scheme discount.
The Energy Bills Support Scheme provides a £400 non-repayable discount to all household. The discount is applied to your monthly household electricity bill for 6 months and started in October 2022.
You should have had:
- £66 in October and November
- £67 in December, January, February, and March
Unfortunately, we’re hearing that some households have not received the discount, and this seems to be those customers who have a traditional prepayment meter.
Traditional prepayment meter users will get vouchers that you will need to redeem.
You’ll get the discount from the first week of each month automatically in one of the following ways, as:
- redeemable vouchers, sent by SMS text, email or post
- an automatic credit when you top up at your usual top up point
Your electricity supplier will let you know in advance how you will get your discount.
Your supplier should have your contact details, but if you’re not sure or you don’t receive any information from them, you should check that they have your latest number and email address.
If you get vouchers, you’ll need to redeem them at a top-up point. Your supplier will tell you where to redeem them, for example at a Post Office branch or a PayPoint shop. Payzone outlets are unable to accept the vouchers.
If you have not received your vouchers, make sure you get in touch with your energy supplier. If you aren’t getting anywhere because of wait times, raise a complaint and they will have to get back to you.
Make sure you don’t leave it too long to redeem the voucher, as they have a 90-day expiry date.
For more money advice, get in touch with our Money Advice Team.