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A day in the life with Stephanie

28 July 2023

#YBaeMag |

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Meet Stephanie, your Neighbourhood Manager. Stephanie explains what her role involves and how she supports tenants living in Cardiff Bay.

As a Neighbourhood Manager, Stephanie is the first point of contact for tenants living in Cardiff Bay. Stephanie is there to support tenants with managing their home and making sure they are settled in the community.

Stephanie shares: “I am based at Cardiff Bay and work out of the two site offices, one in Cogan House and the other at Queen Alexandra House.

“I am always around to provide support to tenants, whether that is extra help to maintain their tenancy with things like managing their waste, advice around budgeting their money or supporting with an anti-social behaviour issue.”

Stephanie’s role involves supporting a variety of tenants with different needs, which means there is no such thing as a “typical day”.

Stephanie explains: “Some days I will be dealing with complaints, other days I will be supporting contractors to gain access to carry out important checks in homes. My role varies and covers everything from estate inspections to fire alarm testing, dealing with anti-social behaviour to providing additional support to vulnerable tenants.

“As I am there as the first point of contact for tenants, I am there to support with all sorts of issues they may have, to help keep their community a safe place to live.”

Stephanie makes a difference to the lives of tenants living in Cardiff Bay by being there to support through a lot of changes.

Stephanie explains: “I love the variety of my role and get a real sense of satisfaction when I can see I have made a difference to someone’s life. “I have recently supported many tenants in Cardiff Bay to move home to allow repairs to be carried out to the buildings there. Seeing how everyone is settling into their new homes is really pleasing and I am glad the moves went smoothly.”

Stephanie works alongside Tenant Liaison Officers including, Carrie who supports those living in Cardiff Bay. Their roles are different, but they are both there to support you.

Read Carrie’s story, here.


This piece is from our summer issue of Y Bae Magazine.