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New Warm and Well campaign tackles damp, mould, and condensation

6 October 2023

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Trivallis has launched a new Warm and Well campaign that aims to change outdated approaches to dealing damp and mould in the home.

We all know that damp and mould can be a problem, especially during the colder months. Many homes, including ours, face challenges because of old buildings, not knowing how to prevent problems, and the rising cost of living.

For too long the focus has been on managing damp and mould when it shows up, and often the blame is placed on tenant behaviours that result in a build-up of condensation, damp and mould.

To make a real difference to the lives of our tenants, we knew this had to change!


Introducing Warm and Well

This year, we’re launching the Warm and Well Campaign to proactively stop damp and mould in its tracks.

We don’t want you to be spending the colder months managing damp and mould, we want to support you to live comfortably warm and cosy in your home. Much of the advice we provide around this also helps prevent damp and mould from forming and spreading.

Keeping a warm and cosy home has huge benefits for our health and wellbeing. In colder weather we realise that this can seem more difficult and costly. But it doesn’t have to be that way. There are many small things we can all do to care for ourselves and our homes.


Keiron Montague, Executive Director of Communities at Trivallis said:

“Damp, mould, and condensation has been a long-standing challenge. To truly make a difference for our tenants facing these issues, we realised we needed to do things differently.

“This year, our campaign takes a different approach, focusing on helping you keep your home warm and dry rather than just addressing damp and mould after they appear. Our goal is to enhance your quality of life by actively supporting you in staying warm and well at home.

“But we’re not doing this alone. We’re collaborating with partners to provide the right resources and community support. We understand that together with our tenants and the community, we can achieve this goal.”


So what are we doing differently?

This year the Warm and Well campaign will:

Help you learn: We want to help you understand what causes damp, mould, and condensation and why they can be bad for your health.

Support you: We want to help you take simple and affordable steps to stop these problems in your home.

Guide you: We’ll give you clear information on how to report and solve damp issues.

Keep you safe: We’re committed to making sure your home is a safe and healthy place to live.

Work together: We’re teaming up with different organisations to tackle damp and mould in a smarter way. We also want to work with you to understand how we can better support you in keeping warm and well.

Dedicated resource: We’ve also invested in a damp and mould team to ensure the right resource and expertise is available to help those that need it the most.


We want to make sure everyone can have a comfortable and happy home without worrying about condensation, dampness, or mould growth. If you do face any problems, we’re here to support you. All you need to do is let us know about the problem as soon as possible, and we’ll do our best to help you fix it. The earlier you let us know, the quicker we can work with you to fix the issue before it gets worse.

To make things easier for you, we’ve put together some useful information, helpful tips, and support that will assist you in taking care of your home. With these resources, you’ll be able to manage any issues that come up and keep your home in great shape.

Remember, we’re here for you every step of the way, and together, we’ll keep you and your home warm and well.


Visit our new Warm and Well pages for more information.