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Anti-social Behaviour Case Studies

At Trivallis we take Anti-social Behaviour (ASB) seriously. We work with a number of local partners to help prevent ASB and resolve reported cases.

You can find out more about ASB and how to report it on our ASB page.


A 38-year-old Trivallis tenant with mental health issues and limited English language skills was a victim of exploitation. Concerns arose when a carpenter was called to change the locks on his property. Upon arrival, the Neighbourhood Team discovered both the tenant and a homeless friend severely injured from a brutal attack involving golf clubs and forced consumption of urine.

Immediate assistance was provided, and emergency services were called. The property suffered extensive damage, including severed gas and water pipes. The tenant was too afraid to give a statement, but crucial information gathered by Trivallis staff led to the arrest and imprisonment of the perpetrators.

Trivallis, along with the police, mental health services, and adult social care, swiftly relocated the tenant to a safer area within a week. Support was provided to set up his new home, and ongoing assistance ensured his recovery from the traumatic experience. All necessary safety measures were implemented, and the victim now lives safely and maintains his tenancy.

Nuisance Noise and Domestic Abuse

Multiple reports of noise nuisance were received from neighbours of a female tenant who had restarted a relationship with her recently released ex-partner who was known for previous offenses against her. The case was discussed with other local services like the police, safeguarding and health, and actions were taken to prevent the ex-partner from becoming a joint contract holder.

Later, the victim experienced a physical assault, resulting in the perpetrator being taken into custody pending trial. Although the victim turned down support at first, she later reported threatening letters from the ex-partner and received assistance from Trivallis and the Independent Domestic Violence Advisor (IDVA) service.

Collaborating with the police and domestic abuse services, Trivallis provided additional security measures, such as a ring doorbell, and worked with the victim to identify patterns of abuse to help enhance her safety.

Civil Injunctions and Neighbour Dispute

A serious incident occurred at a sheltered scheme for residents over the age of 55. Two male tenants fought, resulting in one being hospitalised. The Sheltered and Supported Housing Manager reached out to the Community Safety Team due to ongoing concerns about one tenant’s aggressive behaviour towards other residents.

The Community Safety Officer quickly obtained a civil injunction without notice, granted by the court to safeguard residents and staff. Further investigation revealed that the tenant who went to the hospital was the instigator of the incident. Instead of pursuing enforcement, Trivallis took what is called a restorative approach. A restorative approach is a way of dealing with conflicts and problems by focusing on repairing harm and rebuilding relationships. Instead of punishment or enforcement, it looks to find solutions that address the underlying issues with everyone involved.

Due to the underlying issues, it was decided that a different housing arrangement would be more suitable for the tenant. The tenant agreed to relocate, a new property was found, and the injunction was then retracted. Trivallis also provided guidance to other residents involved, emphasising the importance of promptly reporting issues and managing conflicts effectively. This case demonstrates Trivallis’ commitment to tenant safety through civil injunctions and their efforts to support both victims and individuals displaying anti-social behaviour to create a peaceful living environment.