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Fire safety

To protect you and your neighbours from the risk of fire, we have a zero tolerance for items being stored in communal areas including stairwells and entrances to our blocks of flats and sheltered schemes.

Following advice from Government, we have moved into an emergency only service. This means we will only be responding to genuine emergencies.

If you or others are in immediate danger and require the services of the Police, Fire Services or Ambulance you must always call 999. If you need the services of the Police for an incident that is less urgent, please call 101.

The Government is insisting that we all stay home as much as possible. Protect yourself, your family and your neighbours by always following fire safety advice.

Here are five simple tips that will help reduce the risk of a fire starting in your home:

  • Test your smoke alarm on a weekly basis to make sure it is working in case of a fire.
  • Create an escape plan, so that if there is a fire in your home, everyone knows how to get out safely.
  • Before you go to bed, switch off and unplug all appliances and make sure to close all the doors in your home.
  • Do not overcrowd a socket, use a maximum of one plug per socket and if wet, never use.
  • Keep the area around the cooker clear, move anything that could catch fire away and never leave unattended when cooking.

If you can make sure you find more responsible ways to dispose of large items you don’t want and, put them aside safely inside your home in the meantime until they can be collected. Please don’t put anyone at risk unnecessarily.

You made a promise to keep these areas clear when signing your tenancy agreement, it is your responsibility to store your belongings safely.

Your Neighbourhood Manager will regularly be in your area, inspecting blocks and sheltered schemes.

When we identify an item that could be a hazard, we will try to locate the owner and ask them to remove it immediately. If the owner can’t be located or refuses to co-operate, Trivallis’ Estates and Communities teams will have no choice but to remove the item themselves.

Items could include, but are not limited to: 

  • Bikes
  • Prams
  • Rubbish/recycling bags
  • Plant pots
  • Door mats
  • Pictures

If we know the owner but they aren’t at home, we will post a card through their door to let them know the item was removed.

Items of value will be removed and stored for a maximum of 28 days. They must be picked up by the owner in this time or we have no choice but to permanently dispose of them.

You should contact us to arrange pick up of any items that have been removed; you will be given a date and timeslot to do so.

Managing your home

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