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Fixtures, fittings and floors repairs

Does something need fixing with your fixtures, fittings or floors?

When you report your repair we’ll try and take as many details as possible to help establish the type of work that will be needed and understand the timescale we will need to work to. This will be based on the nature of the work, the impact of the issue, the availability of materials and other factors.

The below sets out a suggested timeframe over which you might expect the repair issue to be dealt with. This may range between 24 hours to 7 days for high priority works, and up to 6-12 months for less urgent repairs that may be made safe in the first instance and then followed up for a longer term fix.

Repairs to be completed within 3 working days

  • Loose or detached banister or handrail
  • Rotten timber flooring or stair tread.

Repairs to be completed within 3 months

  • Flooring replacement following a temporary repair if required.
  • Renewal internal joinery (excluding bathroom & kitchen).


For more information on repairs, visit our report a repair page.