You are the future makers…
Things are changing at Trivallis, we have a new vision, new priorities and we are changing the way we do things. To do this we need you – our customers.
There are lots of chances for you to get more involved. You could have your say on a local topic or be more active in the community or help us tackle some of our biggest challenges such as increasing prosperity and reducing our carbon footprint.
There are opportunities available right now for you to join both the Customer Involvement Network and our Scrutiny Panel, you can find out more about these below and also more about the Customer Involvement Team and how you can get in touch to register your interest.
Community Involvement Network (CIN)
The ‘custodians of the customer voice’, volunteering their time to ensure that our customers have been meaningfully involved and listened to in all the decisions that matter to them in order to influence change.
The Scrutiny Panel
Undertake audits of any service area with Trivallis in response to business needs. They highlight good practice and areas of weakness and make recommendations about how services can be improved for customers.
Sheltered Tenant Representatives and Partnerships
Our sheltered housing schemes operate within a partnership framework and representatives from each sheltered housing scheme come together to discuss common concerns, policy, accreditation and services related specifically to their homes.
RNIB Customer Assessors
Visibly Better Cymru supports organisations to develop and maintain accessible environments so that people can feel more confident in getting in and around the places they visit, work or live. Our tenant assessors are trained by the RNIB, to assist with any assessments that take place in our sheltered schemes.
Recruitment and Selection Panel
Help decide the best candidates and contractors to deliver Trivallis’ services across our communities. This will involve sitting on interview panels and reviewing applications for jobs or tenders.
We have a robust procedure to handle complaints about service failure to our customers. The customer complaints network will work with teams to review complants and appeals from actoss the business and be the customer voice within this process.
Do you want to influence and improve the services we provide to customers? Testing services with a mystery shopper approach is a fun way to be involved and learn new skills.
Are you a young person living in a Trivallis home or community? Get involved along with other young people and have a voice about the things that matter to you.
Help us to improve how we communicate with our customers. Share feedback on our customer mgazine and website and help us to co-create letters and leaflets.
Our customer involvement team helps improve how customers can get involved, have a voice and shape and deliver Trivallis’ services in our communities.
Each member of the customer involvement team has responsibility for one of our valleys, engaging with both individual customers and community groups in a variety of ways.