Skip to main content

Getting help when I need it

We know that damp and mould can be tough to deal with alone. If you can’t solve the problem yourself, we’re here for you.

3 Steps for fixing damp and mould

Tell us about it: If damp and mould are a big issue and you can’t fix it, let us know. The earlier you report it, the sooner we can fix it before the problem gets worse. This is especially important if you fall under one of the at risk categories listed here.

Checking and fixing: We’ll send one of our experts to your home to see what’s wrong, and figure out the best way to fix it. They’ll work with you to find the cause and suggest good solutions.

Teamwork: Getting rid of damp and mould is a team effort. We care about you and want your home to be cosy and healthy. Together, we’ll find the right answer to the problem.

Remember, you can stop damp and mould by following these simple steps. But if you ever need help, our skilled team is here for you. Your home’s comfort and your health matter to us, and we’re here to make your home a great place to live.

Need to get in touch?

You can report damp and mould issues using our contact form or you can give our Customer Services Team a call on 03000 030 888.