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Maintaining your home

It’s been a very busy year for repairs and we are working hard to improve the turnaround times for the repairs that matter most to you. This year:

  • We completed an extra 12,121 additional repairs compared to last year.
  • We saw an increase in the number of emergency repairs completed on time.
  • We also saw an improvement in tenant satisfaction with the repair work undertaken.

Our Planned Maintenance Team have also been hard at work on improvement projects that are making tenants homes a nicer place to live.

We’ve invested £16million into your homes this year.

From new doors to full scale modifications to help tenants live independently for longer, we’ve made the small and big changes that make a difference to your lives.

While we have many improvements to make on waiting times for repairs, we have also had some great successes.

Find out how we’re improving our repairs service and the bits we have got right: An update on our repairs service – Trivallis

Find out how our planned programme has been making the home improvements that matter to you: Success for our Planned Maintenance Team – Trivallis

Our Get Ready & Move On (GRAMO) sessions provide training to those who are preparing for renting and starting a tenancy. The training is also useful for those who need to build skills in an area of managing their tenancy.

Read more: GRAMO programme is changing lives – Trivallis

This page is part of our Annual Report for 2022/2023.