If you’re experiencing issues with noise from neighbours or people in your community then let us help you.
In order for us to investigate your noise complaint we require you to contact us to log your complaint and then download the Noise App onto your mobile phone via “App Store” (For Apple devices) or “Play Store” for Android devices).
Please note the Noise App will only work on an iPhone or Android phone, ideally with either a Wi-Fi connection or mobile date (3G/4G).
Complaints that are made anonymously are not usually pursued because an assessment needs to be made of how the noise being complained of affects the person making a complaint.
If you are making a complaint, your details will not be disclosed to the other party, but they may have to be provided in the event that a noise nuisance case ends up in court.
There is no fixed level at which noise becomes a statutory nuisance, as defined by s.79 of the Environmental Protection Act 1990. A number of factors must be taken into consideration, such as time the noise occurs, duration of the noise and the level of noise etc.
Visit the Noise App for more help and guidance from The Noise app.
The Noise app website (external link)