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Report a repair

We hope you always find your home in good condition. However, as with any home, repairs will crop up from time to time which can be an inconvenience for you.

When you report a repair, or ask someone else to report it for you, we’ll ask you some questions to help us understand the type of repair needed. The more information that you can provide, the more it will help us to help you.

Click here to report a repair

Repairs timeframe

When Trivallis identifies necessary repairs, we aim to complete them within a reasonable timeframe. This timeframe depends on factors like the issue’s impact, the nature of the work, and external factors such as property access and material availability.

By working with our tenants, we have agreed the timescales for qualifying repairs, which categorises repairs in a priority order:

  • 24 hours
  • 3 working days
  • 7 working days
  • 20 working days
  • 3 months
  • 6-12 months
  • Planned Programme

Find out when you can expect your repair to be resolved by clicking on the relevant area below:

Repair Appointments

When you report a repair we will offer you an appointment time so that you know when to expect a tradesperson to call. One of our new administrative support team will phone ahead the day before your scheduled repair works. This is to check you are still available so that we don’t send someone if you won’t be there.

If you can’t keep your original appointment, you must let us know so we can arrange a more suitable time.


A re-charge is a cost that we may ask you to pay for any repair work that is your responsibility or a result of damage caused by a your actions, accidentally or deliberately.

If we send someone to your home because you tell us it is an emergency but we then find that it is not, we will charge you the additional cost of the call out.

How do I pay my re-charge?

You can use your white Trivallis payment card to pay at any Post Office or at any shop that shows a PayPoint logo.

You can call us on 03000 030 888.

We also offer Direct Debits on any day of the week or month if that’s easier for you.

What if I can’t pay right away?

If you require any help to make your re-charge payments then please speak to us. We can help you to set up a payment plan.