We are carrying out a review of how we set our rents and service charges.
We would like our customers to influence this process to ensure that our future rents are fair and affordable. We’ll also be looking for feedback from tenants and leaseholders who live in flats and pay for extra services like communal cleaning and grass cutting. We want to ensure that we’re providing all our customers with value for money. This new policy could take effect from April 2019.
Our current model for setting rents was decided over 10 years ago; following stock transfer in 2007 and it sets rent by property type and size (number of bedrooms) only.
We created a survey so you could have the chance to influence how we decide to set our rents in the future. The survey was carried out throughout the summer and we're really pleased to share over 2000 surveys were completed. Thank you very much to everyone who took the time to share their views.
For the last few weeks, we’ve been going through the results of the survey to understand what you believe is fair and affordable in relation to your rent.
During the next steps of the project, our Customer Involvement team will be organising focus groups in different communities across Rhondda Cynon Taff. To see if a focus group is happening in your area click here.
We’d really like to open up this opportunity to provide anyone with an interest in our Fair Rent Review to have their say. If you can't attend a focus group, watch the video below in full to find out what we're proposing.
Please email any feedback you have to firstname.lastname@example.org
For more information read through our project briefing note for external stakeholders.