Our Vision, Our Future. Have Your Say...

If you are a Trivallis customer, we want your opinion on what you think our vision should be.

A vision sets out what an organisation, like Trivallis, wants to be and what it would like to achieve.

Our vision will be used to plan our priorities and projects in the future so, it’s really important that we get your views.

At the moment, our vision is: “To be trusted as an open and inspiring organisation that changes people’s lives and communities for the better.”

To have your say, click on the image below to complete the short, anonymous survey. 

Trivallis Our Vision Our Future


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Trivallis praised for 'life changing' volunteering impact in Wales

Trivallis has been recognised as the best of the best for its ‘Volunteering Impact in Wales’ at the Responsible Business Awards.

The awards, organised by Business in the Community Cymru, saw eight organisations announced as the best responsible businesses in the country.

Trivallis scooped the top spot for the ‘Volunteering Impact in Wales’ award, which looked for organisations that make a real difference to the lives of people through volunteering.

Volunteers painting in Ysgol Ty Coch Over the past 12 months, Trivallis has co-ordinated twelve major volunteering projects across Rhondda Cynon Taff where employees and partner organisations have given their time to make a real impact in communities.

One major project took place at Ysgol Ty Coch, a school for children with severe disability and learning difficulties based in Beddau.

The project involved turning a disused building on the school grounds into a family hub, where healthcare professionals can come to offer support and services to the families with children who attend the school.

Dave Jenkins, head teacher at Ysgol Ty Coch, said: “Ysgol Ty Coch was fortunate to be the focus of one of Trivallis’ volunteering projects and the impact could not have been more profound, or life changing for our school, pupils and their families.

“Trivallis brought together over twenty different partner organisations and together, they put in over 1,700 hours of work, something we simply could not have done ourselves.

“The family centre now sits at the heart of our school community and without the efforts and energies of the volunteers from Trivallis this just wouldn’t have happened.”

Ysgol Ty Coch Trivallis Volunteering Project Trivallis also offers a volunteering programme which provides unemployed people from across RCT with the opportunity to work within its Estates and Communities team.

Volunteers are given on the job experience on a number of work streams including cleaning, painting and decorating as well as opportunities to gain qualifications such as manual handling and Construction skills (CSCS).

Successful volunteers are then given the opportunity to work on real contracts during six months of paid employment.

Since April 2017, over 180 people have taken part in the volunteering programme at Trivallis, gaining skills to get them job ready. 60 of these volunteers have gone on to gain paid employment as a direct result of the skills they gained from the programme.


Linda Jeynes, office co-ordinator at Trivallis, said: “When somebody comes to volunteer we sit down with them to determine what the best way to help is, we know not one size fits all.

“Help comes in the form of equipping volunteers with skills they need to find employment. We offer tools, training, support and opportunities that encourage self-reliance.

“We also offer access for volunteers to our in-house driving school. We recognise that having a driving license breaks down some of the barriers to employment, so the driving school provides free driving theory test support and lessons to all volunteers and staff.

“Since April last year, 42 people have taken advantage of the driving school with 10 having successfully passed their driving test so far.”

Business in the Community Cymru Director, Matt Appleby, said: “The Wales Responsible Business Awards are a celebration of incredible dedication by companies across Wales.  We are united in a belief that business can improve lives and create a healthier society – and our winners, who fill us with optimism for the future, are exemplars of responsible business.

“Congratulations, Trivallis, on your committed responsible business practice – and for being the best of the best.”

Read Trivallis praised for 'life changing' volunteering impact in Wales…

Trivallis has achieved regulatory standard

In the regulatory judgement released today, we have demonstrated we have sound financial capability, as well as sound and appropriate governance.

The Welsh Government’s annual judgement is designed to provide us and other social landlords, their customers, service users and other stakeholders with an understanding of financial viability and strength in governance on an annual basis.

We have undergone a significant period of service improvement in the last year which has included taking a fresh look at services, the structure of the organisation and the priorities for the future. Key to this has been the recruitment of three senior appointments, which include the new Chief Executive, a new Board Chair and an incoming Director for Development and Regeneration.

Chief Executive, Ian Thomas said “We believe that today’s judgement is a fair reflection of where Trivallis is currently at on its journey and I am pleased to share that we have achieved the standard in both finance and governance which gives us a strong base to achieve our ambitions going forward. 

We take matters of governance, regulation and finance very seriously in order that we can deliver the best services we can to our customers. Governance and regulation will continue to be key priorities for us as we continue to deliver the highest quality services to our current and future customers."

You can view our regulatory judgement and self-evaluation report online today.


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Helping to address loneliness and isolation - by Chris Thomas

Social fridays in Trivallis sheltered scheme

A blog by Christopher Thomas - Care and Support Service Development Co-Ordinator

‘Loneliness comes in many different shapes and sizes. For me, it was as a friend defined it, having plenty of people to do something with, but nobody to do nothing with’ (Dame Esther Rantzen DBE)

This statement recognises that there are people who have very active social lives, who may still feel lonely because they live alone.

At Trivallis, we recognise the need and benefit of having good quality sheltered accommodation in our communities and support services where people live alongside people of a similar age and have the opportunity to lead active, social lives together.

We have recently invested in bringing all of our schemes up to Welsh Housing Quality Standard through a programme of extensive modernisation. During this process, we worked with designers to ensure that the communal areas in the schemes provide a place for tenants, friends and family and the community of older people to mix together, actively combatting the feeling of loneliness.

Along with our support services, Trivallis’ sheltered schemes have been awarded the highest rating for customer excellence by the Centre for Housing and Support (CHS).

CHS’ regulator said: “Trivallis is performing exceptionally well, securing and learning from both staff and customer feedback to shape the service and support customers to achieve positive outcomes.”

Easter event at a Trivallis Sheltered Scheme - Bonnet Parade

Activities from something as simple as sitting alongside a neighbour in the communal lounge watching television, to pottering in the garden or going on a trip to the theatre or seaside with the social club are all available to help reduce isolation. The schemes all run breakfast clubs, bingo games, movie nights and seasonal celebrations such as Easter bonnet parades; chosen by tenants, for tenants.

Scheme Co-ordinators hold monthly meetings with tenants to discuss events. In February of this year, tenants from five schemes came together, with other local residents in Gwaunruperra Close, Llantrisant.  The afternoon was so busy.  Three tenants helped to organise and run the event. Ron, Carol and Shirley were responsible for different parts of the afternoon.  Shirley took charge in the kitchen, making all of the teas and coffees and handing out homemade caskes.  She said: “It was a lovely day and lots of people came.  It was nice to hear everyone laughing and joking with one another.  It’s exciting talking to people from other schemes”. Ron ran the quiz and bingo.  Carol added “So many people have asked us to do it again. What was nice is that there was no awkwardness; everyone got along great!” Similar meetings are now being planned throughout the year across RCT.  Having older people who live in surrounding communities attend our events has helped to promote the benefits of sheltered accommodation externally.

Eyes down look in - sheltered scheme does bingo

Partnership working to tackle these issues is something Trivallis is passionate about. We’re currently working with the local health board on a ‘falls prevention programme’ and Drink Wise Age Well to deliver further social activities. Tenants have been trained to lead fitness classes and are supported in the volunteering by the Royal Voluntary Service.

Our sheltered tenants really appreciate that they have their own apartment with the security and support on offer but the feeling of being part of a community is is one of the main draws. “When you move into schemes like this you can sometimes lose touch with the outside world; that’s why it’s so important to organise social sessions,” Ron explained.

Read Helping to address loneliness and isolation - by Chris Thomas…

Over 100 Volunteers to give ‘Time for Change’ in Porth

AFC Porth

Time for Change Days are an initiative run by Trivallis where volunteers give up their time and skills to make real changes to the lives of people in the borough.

Lisa Newton, community project officer at Trivallis, said: “Our Time for Change Days bring together colleagues at Trivallis with partner organisations and people in the community to work on making positive changes in areas across RCT.

“We chose Dinas for our next project because we wanted to show the people in the community just how grateful we are for their support as we work to redevelop Appletree Avenue. We can see how hard the volunteers at AFC Porth work to keep the club maintained so we're helping them to get their club ready for next season.

“Our customers are at the heart of everything we do here at Trivallis, so it’s great to have projects like this where people come together to make a real difference to a community.”

Works that will be carried out at AFC Porth include fitting a new kitchen and new flooring in the clubhouse and cleaning and painting the areas around the pitch.

As part of this project, Trivallis is also working with RCTCBC on the refurbishment of the children’s play area in Dinas, which is due to be completed mid-summer.

AFC Porth hosts both male and female football teams from under 6 through to seniors, with over 300 players currently registered to the team. It is run completely by volunteers and funded through the generosity of supporters and through fundraising activities by the players throughout the year.

Huw Jones, secretary of the senior team at AFC Porth, said: “The club is like a big family, we all pitch in where we can to keep it going, despite recent cut-backs of funding making the grounds quite difficult to maintain.

“I’ve been involved with the club for over 20 years and played for them as a youngster so I’m really passionate about the way being involved with teams like ours can have a positive impact on a person’s life.

“The club’s ground has been in a pretty bad state of affairs recently but the group that supports it has done what we can to maintain it, sometimes dipping into our own pockets to fund things like kit washes for the teams and painting.

“It’s overwhelming to see the support that we are getting from Trivallis and all the volunteers who want to help us to get the club in ship shape. We’re always a hive of activity on the weekends so once the work is done and the season starts up again, it’ll be a pleasure to welcome other teams to play.”

The Time for Change day in Dinas will begin at 9.15am and finish with sporting activities, weather permitting, on AFC Porth’s football ground around 4:00pm.

Trivallis has committed to developing 14 new homes in Dinas, which are due to start on site shortly.

For more information on Time for Change and how to get involved in future projects, contact Lisa Greening on   or call 03000 030 888 and ask to speak to a member of Trivallis’ Regeneration team.

To follow the progress of this project and keep up to date with Trivallis’ news, follow @wearetrivallis on Facebook and Twitter.

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