Important notice: office closure

We’d like to let you know that staff training is taking place on Wednesday 12 September and therefore, we will be carrying out an emergency repair service only.

If you have an emergency repair you can call 0845 600 2231. An emergency repair includes:

  • Water leaks from heating pipes, tank or system where the flow of water cannot be controlled
  • Water leaks from the domestic plumbing system where the flow of water cannot be controlled
  • Gas leaks or suspected gas leaks
  • Blocked flue to a solid fuel open fire or boiler
  • Severe water penetration, causing the home to flood
  • Water leaks penetrating electric sockets and light fittings
  • Serious electrical faults
  • Complete light failure in shared areas
  • Insecure ground floor, outside doors or locks
  • Breakdown of heating, where you have no other heating, and are suffering ill health
  • Blocked or leaking drains or sinks in flat blocks, where there is a risk of flooding
  • No useable toilet due to a fault or blockage

Here’s some numbers which might come in handy:

  • Welsh Water: 0800 052 0130
  • Gas: 0800 111 999
  • Electricity: 0800 052 0400
  • Rhondda Cynon Taf Council: 01443 452011

If you or others are in immediate danger and require the services of the Police, Fire Services or Ambulance you must always call 999. If you need the services of the Police for an incident that is less urgent please call 101.

Thank you for your patience at this time. The training is for one day only and our services will continue as normal from 8.30am on Thursday 13 September 2018.

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Trivallis' 2018 Annual General Meeting

As a Community Mutual, Trivallis is a special type of housing association because our customers have a direct say in decision-making about their homes and housing services.

Voting in the Annual General Meeting is one of the most significant ways for our members to show that they want their voice to be heard.

If you are a Trivallis Customer and have registered as a member, you should have received a voting pack through the post and an invite to our next Annual General Meeting (AGM).

Our Annual General Meeting (AGM) is being held on Friday 21 September 2018 at 1:30PM at Library Court, Rhydyfelin, Pontypridd, Rhondda Cynon Taff, CF37 5LX.

Please use your vote! It may only seem like a small thing to do but when hundreds of members vote together it gives a powerful message that we want Trivallis to be a strong organisation.

Whether you are a member or not, we would love to see you at the AGM. If you aren’t a member but would like to come along, please email or call 03000 030 888 and ask to speak to a member of the Governance Team.

Read Trivallis' 2018 Annual General Meeting…

Volunteers give ‘Time for Change’ to transform AFC Porth grounds

Over 50 volunteers took part in a ‘Time for Change’ Day at AFC Porth, giving the clubhouse and grounds a re-vamp.

Time for Change Days are an initiative run by Trivallis where volunteers give up their time and skills to make real changes to the lives of people in the borough.

Over 50 volunteers took part in a ‘Time for Change’ Day at AFC Porth Lisa Roberts, community projects officer at Trivallis, said: “Our Time for Change Days bring together colleagues at Trivallis with partner organisations and people in the community to work on making positive changes in areas across RCT.

“We chose Dinas for our next project because we wanted to show the people in the community just how grateful we are for their support as we work to redevelop Appletree Avenue. We could see how hard the volunteers at AFC Porth were working to keep the club maintained so we knew we could help them out getting their club ready for next season.

“Our customers are at the heart of everything we do here at Trivallis, so it’s great to have projects like this where people come together to make a real difference to a community.”

Works carried out at AFC Porth included fitting a new kitchen and new flooring in the clubhouse and cleaning and painting the areas around the pitch.

As part of this project, Trivallis is also working with RCTCBC on the refurbishment of the children’s play area in Dinas, which is due to be completed in the coming months.

AFC Porth hosts both male and female football teams from under 6 through to seniors, with over 300 players currently registered to the team. It is run completely by volunteers and funded through the generosity of supporters and through fundraising activities by the players throughout the year.

Over 50 volunteers took part in a ‘Time for Change’ Day at AFC Porth Huw Jones, secretary of the senior team at AFC Porth, said: “The club is like a big family, we all pitch in where we can to keep it going, despite recent cut-backs of funding making the grounds quite difficult to maintain.

“I’ve been involved with the club for over 20 years and played for them as a youngster so I’m really passionate about the way being involved with teams like ours can have a positive impact on a person’s life.

“The club’s ground has been in a pretty bad state of affairs recently but the group that supports it has done what we can to maintain it, sometimes dipping into our own pockets to fund things like kit washes for the teams and painting.

“It’s overwhelming to see the support that we are getting from Trivallis and all the volunteers who want to help us to get the club in ship shape. We’re always a hive of activity on the weekends so once the work is done and the season starts up again, it’ll be a pleasure to welcome other teams to play.”

Volunteers at the event came from Trivallis, local residents and AFC Porth club members, Companies House, Hugh James Solicitors, Welsh Water, BRC, Jehu, WYG, Strongs, Expedite and RPA.

Further to this project, Trivallis has committed to developing 14 new homes in Dinas, which are due to start on site shortly.

For more information on Time for Change and how to get involved in future projects, contact Lisa Roberts on   or call 03000 030 888 and ask to speak to a member of Trivallis’ Regeneration team.

To follow the progress of this project and keep up to date with Trivallis’ news, follow @wearetrivallis on Facebook and Twitter.

Read Volunteers give ‘Time for Change’ to transform AFC Porth grounds…

Community Day Gets Residents In Touch With Nature

Rhydyfelin community day

A ‘Community Day’ in Rhydyfelin saw people from the area getting in touch with nature, making dens, whittling wood and toasting marshmallows on an open fire.

Organised by local housing association, Trivallis, the community day aimed to bring people from the neighbourhood outdoors together to try new things and feedback on what they’d like to see in the area in the future.

Wood Whittling in Rhydyfelin Trivallis Community Day Laura Perry, customer involvement officer at Trivallis, said: “We had 38 families attend the event throughout the day and everyone seemed to have a lovely time. The toasted marshmallows went down a treat and it was great to see people get involved in things like wood whittling, that they may have never got the chance to do before.

“We wanted to use the day to get feedback from some of our customers on what they’d like to see from Trivallis over the next few years, which will help us make important decisions about the future as an organisation.”

Activities on the day were supported by Actif Woods and Rhydyfelin AFC.

Caroline Evans has lived in Rhydyfelin for seven years and attended the event with her two grandsons. She said: “Activities for families during the Summer can be so expensive.  It’s lovely to have something like this, with loads of things for the kids to do, on my doorstep and for free. The kids loved the archery and face painting.

Rhydyfelin Community day “It’s been nice to see the community coming together and I’ve been able to meet new people from my area, too.”

For more information on Trivallis and upcoming events, follow @WeAreTrivallis on Facebook and Twitter.

To have your say on what you’d like to see from Trivallis over the next few years, visit: and take the ‘Our Vision, Our Future’ survey.

Read Community Day Gets Residents In Touch With Nature…

Lifesaving training for residents as Rhydyfelin gets its first public access defibrillator

To mark the launch of the first publicly accessible defibrillator fitted in Rhydyfelin, lifesaving training was offered to residents of the town.

The defibrillator, which was funded by Welsh Hearts, the Masonic Charitable Fund and local housing association, Trivallis, is a device that gives a high energy electric shock to the heart through the chest wall to someone who is in cardiac arrest.

Over 30 people attended the free training session provided by Welsh Hearts volunteer and nurse, Donna Walker, on how to use the machine.

Rhydyfelin Defibrillator launch event Donna said: “For Rhydyfelin as a community, having 24/7 access to a defibrillator will undoubtedly save lives! It is a piece of equipment that we hope never has to be used, but as a charity we know that without it people suffering cardiac arrest could die unnecessarily.

“Thanks to partnerships with fantastic organisations like Trivallis, things are changing and our hope is that more communities will follow Rhydfelin’s lead and contact Welsh Hearts to help provide these defibrillators and CPR training to help save more lives.”

The training was held in Rhydyfelin’s new library building on Poplar Road, where the defibrillator is fitted to the outside wall.

Tracey Cooke, senior regeneration programmes manager at Trivallis, said: “We were approached by local councillor Martin Fidler Jones and asked if we could support him with getting a defibrillator installed in Rhydyfelin. Around 8,000 cardiac arrests occur outside of hospital each year, so there’s always a chance that someone would need to use this machine.

“We’re proud to have fitted the defibrillator and funded the casing, which means that it is accessible to the public should they need to use it. Training for the local community means that people now feel more confident on what the defibrillator does and how to use if effectively. It’s great that so many of our customers and other local residents came along to have a go and celebrate the launch.”

For more information on defibrillators and to find one that’s local to you, visit:

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