News — articles for February 2019

Introducing the Living Rent Model

Last summer we carried out a review of our current rent policy to see whether the rents we were charging were fair and affordable for our customers.

We surveyed over 2000 tenants to collect their feedback and, from the questions we asked, most people believed it would be fairer to base rent on the average income of lower earners in an area; in comparison to the desirability of an area and access to local transport links, shops and other services.

Following on from the research we carried out, using data from other Housing Associations, Welsh Government and Rhondda Cynon Taf council, we have chosen to use an affordability model called Living Rent.

Living Rent

The model is based on what is affordable for people by considering their income and living costs. To calculate this, we will use the average income of the lowest earners in an area which means our rents will still be affordable for people who work and for those who are on a low income.

Dan Hayes, Rent Account Manager at Trivallis, led on this project and believes this model is right for our customers and communities. He said: “We believe that Living Rents are fair as they vary depending on the average income of lower earners in each area of RCT. They also reflect the income of the smallest households that are typically allocated our properties.

“I’m really proud of the work that we did throughout 2018. I’d like to say thank you to the 2,500 customers and colleagues who helped deliver a new rent policy that is fair an affordable for our tenants.”

This new model will be introduced from 1st April 2019. We have written to all of our tenants to explain how this will affect them; the letter should arrive any day from Wednesday 20 February 2019.

To find out more about the Living Model and how it will affect you, visit our Living Rent Model page. We have also included a list of FAQs which should answer any questions you may have.

Please feel free to get in touch by emailing:

Read Introducing the Living Rent Model…

Have your say on the new Trivallis website

Trivallis is getting a new website.

We know that the one we have now doesn’t quite work the way you need it to so we’re going to be doing some work to make getting information and accessing services easier for us all.

Before we start, we’d love to hear your feedback and any ideas you may have. This is a great opportunity to voice your opinions on things like the layout, content and how easy it is to use our current website.

We would love to hear both the positive and negative feedback, so we can bring you more of what you like in addition to any necessary changes.

To have your say, fill out our survey here:

Please make sure you fill out all of the answers so we can get a full picture of your views. 

Read Have your say on the new Trivallis website…