News — articles for May 2018

Introducing the new Customer Involvement team

Trivallis has a new Customer Involvement team.  You might recognise some of the team who have been at Trivallis for a little while working on other projects. Now, we’ve come together to help improve how customers can get involved, have a voice and shape and deliver the services in our communities.

The team has been busy meeting community and tenant groups that are already working hard in Rhondda Cynon Taff. The Involvement Officers are looking to build on the strengths these communities have so their skills and opinions can be used to help influence the work at Trivallis.

There will be lots of chances for you to get more involved. You could have your say on a local topic or be more active in the community. You could take part in an estate walkabout with your Neighbourhood Manager or, if you’d prefer, you could get together with a group of tenants and staff to plan a fun day trip or activity.

As a customer, we want your input and feedback to be at the heart of everything we do at Trivallis. It’s important your views are central to help shape the way we run our organisation and services.

If you would like to have a chat about being involved, call us on 03000 030 888 and ask to speak to the Customer Involvement team or email your area Involvement Officer on

Learn more about the Customer Involvement Manager and Customer Involvement Officers.

Read Introducing the new Customer Involvement team…

The New Look Magazine

For the last 10 years we’ve been sending Roof Top through your letterbox every three months. Each magazine is pulled together using information we get given from inside the offices at Trivallis. We want to branch out and make sure that we write about things that interest you.

With this in mind we’re really excited to tell you that we’re going to do some work on the magazine. We’re thinking of changing the name, the way it looks as well as the things we write about in our articles (or features).

What was your favourite article in the last edition you read? Is there anything in particular you’d like to read about?

Please bear in mind that we will still have to write about important changes that will affect you but we can be a bit more flexible around some of the other pages.

To make sure we create something that interests you and meets your needs we’ve created a short survey. You can access the survey online for free. To have your say simply click on the link below and follow the steps to answer the questions.


Read The New Look Magazine…