News — articles for September 2018

New Director of Development and Regeneration for Trivallis

Trivallis has appointed Michelle Thomas to the role of Director of Development and Regeneration.

Michelle joins the organisation with over thirty years’ experience in social housing and brings with her extensive knowledge of the sector from her work in local government and other housing associations.

She joins Trivallis from her previous role as Director of her own development consultancy, Riverside, based in the South of England.  

Michelle said: “I’m absolutely delighted to have been announced as the new Director of Development and Regeneration at Trivallis.

“I’ve been tremendously impressed by the work that’s already being done across Rhondda Cynon Taff and I look forward to working with colleagues and partners across the organisation and beyond, to build on this great work and increase the number of much needed affordable new homes in our communities. It signals a new chapter in the story of Trivallis and I’m proud to be a part of it. ”

While at Riverside, Michelle worked with numerous housing associations including Stonewater and Greensquare. Before this, she was Head of Development at Merlin Housing, a similar large scale voluntary transfer (LSVT) to Trivallis, in terms of its customer size.  

As a specialist in new build development and regeneration, Michelle has worked on a number of high profile projects; most recently leading on a £35 million pound scheme to bring 145 affordable homes to a former factory site in Sussex and delivering a project to deliver 48 new homes on two Southampton City Council owned sites.

At Trivallis, Michelle will be responsible for identifying the requirements for building sustainable communities as well as working in partnership with the Local Authority, Welsh Government and other key stakeholders to maximise investment in Rhondda Cynon Taf.

Speaking on the appointment, Trivallis’ chief executive Ian Thomas added: “We are very pleased to be welcoming Michelle to Trivallis. Not only does her appointment fill a vital seat in our Executive Leadership Team but her experience and vision for how we can regenerate the area is really exciting.

“Bringing in someone of Michelle’s calibre is testament to the growing external reputation of Trivallis and gives us the level of expertise we need to help us achieve our ambitions.”

Trivallis is currently working towards developing a new vision and strategic priorities following the appointment of Michelle as well as new Board members including Jonathan Huish who is taking up the role of Chair. The new vision aims to put the customer right at the heart of everything Trivallis does and also look at ways in which Michelle’s role can help influence regeneration in the area.

Read New Director of Development and Regeneration for Trivallis…

Gerwyn’s able to look forward to the future thanks to ‘life changing’ support

A man from Trebanog has completely turned his life around following support from teams at Trivallis.   

Gerwyn Rhys moved to Trebanog in the Rhondda Valleys two years ago, after facing eviction from a home he simply could not afford.

A divorce from his wife left him saddled with debt and struggling with mental health. As bills stacked up he was struggling to pay his rent.

He said: “I was in a really dark place when I lived in Trebanog, I’d been facing eviction where I lived before so I thought this would be a fresh start.

“When me and my ex-wife divorced and she took the kids to live in America, I hit rock bottom. My bad mental health means there were days when I would sit on the end of my bed crying, not wanting to face the world. I really didn’t want to be here anymore and was so embarrassed; but then something changed.”

Gerwyn was referred onto Trivallis’ money saving team because of his rent arrears. Through this referral, Gerwyn was given advice on setting up a payment plan for his rent.

Gerwyn Rees, supported by Trivallis' STEPS team Support for Gerwyn is now on-going from Trivallis’ STEPS team, who help tenants who may need extra support to stay in their home.

Gerwyn added: “When I met John from the STEPS team I finally felt like there was a light at the end of the tunnel. He helped me to register with a local doctor and I’m now receiving much needed help for my mental health and I’m in the process of setting up a payment plan that will help me pay off my debts in a more manageable way.”

John Thomas, STEPS tenancy support officer at Trivallis, said: “At Trivallis we recognise that there may be times when our customers don’t feel they can cope with looking after their home, tenancy, money or day to day life in general. Our free and confidential STEPS Service provides advice to those who may need extra support to stay in their home, with advice on things like welfare and housing.

“Gerwyn was at a really low point when I first met him and it’s been a real team effort to get him back on his feet, coupled with a lot of determination on his part. Adam from our lettings team has given us a lot of guidance and now Gerwyn has a new, more suitable home to move in to.”

Gerwyn is in the process of moving into his new home, he said: “I’m on cloud nine and love my new home. It means that my bills are more manageable now and I can slowly get my life back on track, this is the fresh start I was looking for. Trivallis’ TEC team has helped me move some of my stuff from my old home into my new one and I just feel like they’ve gone the extra mile to help me out.

“My new outlook on life has given me confidence to get back in touch with some of my children and have met my two grandsons for the first time. The support has been truly life changing.”

If you are or someone you know is a Trivallis customer and could benefit from some of the free and confidential support available, email

For more information, visit our STEPS information page or call 03000 030 888 and ask to speak to a member of the STEPS team.

Read Gerwyn’s able to look forward to the future thanks to ‘life changing’ support…


At the end of our second year as Trivallis, we look back over the last 12 months at some of our key achievements. From welcoming, Ian Thomas, as our Chief Executive, to handing the keys over for two new sheltered schemes; it's been a busy year.

Johnathan Huish, Chair of Trivallis’ Board said: “Taking time to celebrate our progress in this review is an important part of us making sure we deliver the best possible service to our customers.”

You can read the annual review in full in either English or Welsh by visiting: 


Read #ProudToProgress…

Important notice: office closure

We’d like to let you know that staff training is taking place on Wednesday 12 September and therefore, we will be carrying out an emergency repair service only.

If you have an emergency repair you can call 0845 600 2231. An emergency repair includes:

  • Water leaks from heating pipes, tank or system where the flow of water cannot be controlled
  • Water leaks from the domestic plumbing system where the flow of water cannot be controlled
  • Gas leaks or suspected gas leaks
  • Blocked flue to a solid fuel open fire or boiler
  • Severe water penetration, causing the home to flood
  • Water leaks penetrating electric sockets and light fittings
  • Serious electrical faults
  • Complete light failure in shared areas
  • Insecure ground floor, outside doors or locks
  • Breakdown of heating, where you have no other heating, and are suffering ill health
  • Blocked or leaking drains or sinks in flat blocks, where there is a risk of flooding
  • No useable toilet due to a fault or blockage

Here’s some numbers which might come in handy:

  • Welsh Water: 0800 052 0130
  • Gas: 0800 111 999
  • Electricity: 0800 052 0400
  • Rhondda Cynon Taf Council: 01443 452011

If you or others are in immediate danger and require the services of the Police, Fire Services or Ambulance you must always call 999. If you need the services of the Police for an incident that is less urgent please call 101.

Thank you for your patience at this time. The training is for one day only and our services will continue as normal from 8.30am on Thursday 13 September 2018.

Read Important notice: office closure…

Trivallis' 2018 Annual General Meeting

As a Community Mutual, Trivallis is a special type of housing association because our customers have a direct say in decision-making about their homes and housing services.

Voting in the Annual General Meeting is one of the most significant ways for our members to show that they want their voice to be heard.

If you are a Trivallis Customer and have registered as a member, you should have received a voting pack through the post and an invite to our next Annual General Meeting (AGM).

Our Annual General Meeting (AGM) is being held on Friday 21 September 2018 at 1:30PM at Library Court, Rhydyfelin, Pontypridd, Rhondda Cynon Taff, CF37 5LX.

Please use your vote! It may only seem like a small thing to do but when hundreds of members vote together it gives a powerful message that we want Trivallis to be a strong organisation.

Whether you are a member or not, we would love to see you at the AGM. If you aren’t a member but would like to come along, please email or call 03000 030 888 and ask to speak to a member of the Governance Team.

Read Trivallis' 2018 Annual General Meeting…