News — articles for 2018

Fire Safety in Communal Areas

Urgent Fire Safety Message Web Banner

To keep you and your neighbours safe and following advice from South Wales Fire & Rescue Service, Trivallis has a zero tolerance for items being stored in communal areas. Communal areas include stairwells and entrances to our blocks of flats and sheltered schemes.

We must take action to protect you and your neighbours from the risk of fire. You made a promise to keep these areas safe and clear when signing your tenancy agreement, it is your responsibility to store your belongings inside your home.

Your Neighbourhood Manager will regularly be in your area, inspecting blocks and sheltered schemes.

Any items that are a hazard must be moved immediately or Trivallis’ Estates and Communities teams will have no choice but to remove them. Items could include, but are not limited to:

  • Bikes
  • Prams
  • Rubbish/recycling bags
  • Plant pots
  • Door mats
  • Pictures

Keeping these areas clear and safe is part of the tenancy agreement you have signed. They must be stored safely inside your home at all times.

When we identify an item that needs to be removed, we will try to locate the owner and ask them to remove the item immediately.

If we know the owner but they aren’t at home, we will post a card through their door to let them know the item was removed.

Items of value will be removed and stored by Trivallis for a maximum of 28 days. They must be picked up by the owner in this time. If items are not collected within the 28 days, we have no choice but to permanently dispose of them.

You should call 03000 030 888 to arrange pick up of any items that have been removed; you will be given a date and timeslot to do so.

We appreciate your co-operation in keeping our homes safe.

For more information and recommendations from South Wales Fire and Rescue Service, visit here: SAFE AND WELL

Read Fire Safety in Communal Areas…

Potential Development Project in Hirwaun

We’d like to invite you to a public consultation to look at draft proposals to potentially build 17 new affordable homes on the Glancynon Inn site, Hirwaun.

The event will give you an idea of what we’re proposing and, as this is a joint project, members of staff from Trivallis, WYG and Fairleap Ltd, will also be there; giving you the chance to ask any questions you might have.

If you’d like to get involved meet us at: Hirwaun Village Hall Lounge, High Street, Hirwaun, CF44 9SW on Tuesday 12th December. We'll be there from 4.00pm until 8.00pm.

We look forward to seeing you there!


Please note: this consultation event is the first step in the project, before we submit the formal planning application to RCTCBC.

Read Potential Development Project in Hirwaun…

“I can’t believe I’m me,” said Janice following support from Trivallis’ SAFE team

Julie Cowan is a SAFE Support Worker for Trivallis’ SAFE team, her role involves working with people aged 50 and over to help them to remain living independently in their homes.

In March, Julie was introduced to Janice Clark who was going through an incredibly difficult time following the passing of her husband at the beginning of January 2018.

“I love my job because of the difference you see in the person from when you first start working with them to when the support ends and they feel more confident to do things themselves,” explained Julie.

“When I first met Janice she couldn’t look me in the eye, I could tell she found it difficult to trust people.

“She also suffered from agoraphobia and wouldn’t leave the house, at one point she hadn’t left the house for four years – which is actually one of the reasons I became involved.”

Following a few conversations with her local GP, Janice was referred to the Mental Health team who focused on her mental wellbeing. They recognised Janice could benefit from additional help which is why they contacted Trivallis’ SAFE team to see what they could offer.

“At the time, Janice was living in a private rented home and wasn’t being treated fairly by her landlord; particularly after the death of her husband,” said Julie.

L-R: Janice Clark and Serenna Walker

On top of this, the benefits Janice received meant she had to attend appointments and assessments in order to get the money. However, because of her condition and the panic attacks it caused; it became incredibly challenging for her sister-in-law Serenna.

“Trying to get Janice out of the house was like murder,” explained Serenna. “In the end it was up to me to go and get the right information so that Janice had the money to pay her bills.”

When Julie started working with Janice she was able to look at her finances and maximise her benefits making sure she no longer needed to attend appointments to get her money, she set-up personal independence payments and also organised housing benefit and council tax reductions for Janice.

In addition to this she helped to move Janice into a better, more suitable home where she can continue to live independently but is also able to socialise with her neighbours if she wants too.

“I can’t believe I’m myself,” said Janice. “I love this place and I’m getting to know the other women that live here;, they even bought me a few gifts for my birthday.

“It’s been really upsetting at times but I can’t believe how much I’ve done and how much Julie has helped me.

“My mental health struggles have finally been recognised whereas in the past nobody was there for me, years ago support like this wasn’t available and I felt really alone.”

Over the last six months Janice’s confidence has grown and she’s finally able to do things that she struggled to do, simple everyday tasks that before seemed like a real challenge like taking the bins out each week and spending time in her garden.

Even though Julie no longer supports Janice she said: “We’ll always be here if you’ve ever got any problems but you don’t need me anymore – you’re where you need to be.”

According to Age UK, half of adults aged 55 and over have experienced mental health problems in their life time. Don’t suffer in silence, our SAFE team can work with anyone living in RCT to build confidence, make new friends, learn new skills, budget and help you to see what other support is available to suit your personal needs.

To get in touch with the team today email or call 01443 424005.

Read “I can’t believe I’m me,” said Janice following support from Trivallis’ SAFE team…

Sheltered Housing: The Musical

Last week over 100 tenants who live in our sheltered schemes across Rhondda Cynon Taff came together to celebrate Sheltered: The Musical.

Every year our Sheltered team members work their socks off to put on a day of entertainment for their tenants. Claire James, Sheltered and Supported Housing Manager, helps to coordinate the planning of the events, she describes where the idea originated from: “The events started as part of the original Fun Day in Pontyclun where we had an entertainment marquee with bingo, entertainment and tea and coffee and they’ve just grown from there.

“Every year the events are bigger and better through suggestions from tenants and staff; we’re always learning from previous events.”

This year everyone was invited to a musical themed bash at Hawthorn Leisure Centre, with a jam packed agenda there was plenty for the guests to do including a quiz and raffle as well as a buffet lunch and entertainment from local singer Richard Beavis.

“Our tenants love getting together and meeting people from different schemes. With customer engagement being approached in different ways at Trivallis this year, it was the perfect opportunity to hold a specific event for our sheltered tenants,” explained Claire.

Tenants from the Rhondda, Cynon and Taff valleys travelled down to attend the event and got truly stuck into the activities that were organised throughout the afternoon. When they were asked what they thought of the day, they said:

Lovely day, couldn’t fault anything

The staff were wonderful, bless them all

Very well organised

Very entertaining, well laid out, it was a really good day

Excellent service from the lovely, lively volunteers

A real change, it was really enjoyable

Here are some of our favourite photographs from the day:

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Read Sheltered Housing: The Musical…

A Statement regarding the old Boot Hotel, Aberdare

UPDATE 9/11/18:

UPDATE ahead of Sunday's parade:

TEDS Developments LTD has now moved the hoarding outside the former Boot Hotel back as far as possible, whilst still ensuring it is safe for spectators and those taking part in the Remembrance Day parade and service on Sunday 11th November.

You may note that the hoarding still protrudes in one area, this is due to a hole in the foot way where a new electricity main has just been installed. It would not be safe to leave that area exposed.

We wish everyone the best of luck for the parade and service and will have staff in attendance on the day to pay our respects.

Initial statement:

We have received a number of comments regarding the hoarding around the building works currently taking place on the old Boot Hotel in Aberdare town centre.

Site safety and the hoarding is the responsibility of the contractor, TEDS Developments LTD. We have asked that they look into how to maximise space for the Remembrance Day Parade on Sunday 11th November 2018 whilst still ensuring the safety of the people who will be in the town that day. 

Due to the fact that this is a building site, there are still some dangers posed to members of the public. For this reason, the contractors will not be able to completely remove the hoarding, particularly with so many people expected to be in the town centre on this day.

We have asked that the contractors push back the hoarding at the front of the building ahead of the parade to create more space for the public, whilst still making sure that people’s safety is paramount.

We understand that this is a day that means a lot to many people and a number of our staff attend the parade annually. We want to reassure the public that we are totally respectful of the parade and all that it stands for.


Read A Statement regarding the old Boot Hotel, Aberdare…
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