Social Media Disclaimer

Social Media Disclaimer:

At Trivallis, we use social media to engage with you.

Our main aim is to understand how we can ensure we’re more than just a landlord to you.

Please do not report repairs through Trivallis’ social media channels (Facebook, Twitter and LinkedIn) as they are not monitored by our repairs team. You can report repairs via the options described on the following page: https://www.trivallis.co.uk/request-a-repair

We want you to engage with us using these channels; however we do ask that you don’t post messages or content that could be seen to be:

  • Abusive
  • Defamatory
  • Hateful
  • Racially offensive
  • Sexually offensive
  • Obscene
  • Defamatory
  • Unlawful

We want everyone to feel comfortable using our sites to engage with us so please:

  • Don’t swear in your posts or post anything distasteful
  • Don’t use our sites for posting spam or adverts for products or services you or your business offers
  • Don’t post your personal details, such as your address or phone number, when posting publicly
  • Don’t post any content that you do not own the copyright to
  • Don’t pretend to be someone else

 

Our Facebook profile includes a spam filter which will automatically remove any posts which contain offensive language.

If you do any of the above, please be aware that posts will be sent on to relevant teams within Trivallis and, if deemed unacceptable, may be reported to the police. 

Following/Friends

If you follow us on Twitter or become our friend on Facebook we will not automatically follow you back.

 

This is to avoid resource-wasting spam-handling and so that we can easily identify other key Twitter/Facebook users we think are relevant to our work from who we follow.

 

Being followed by us does not imply endorsement of any kind.

 

When is Trivallis online?

If you follow us on Twitter or LinkedIn or ‘Like’ us on Facebook, you can expect to see updates Monday-Friday between 9am and 5pm.

We may also issue updates at weekends where appropriate.

 

The sites may occasionally be unavailable and we accept no responsibility for lack of service due to their downtime.

 

Will Trivallis reply to me? (@Replies, Direct Messages and Wall Posts)

 

Where possible and appropriate, Trivallis will respond to questions posted on our social media sites.

 

However, we cannot reply to everyone who posts to us and it may not always be possible to reply immediately.

 

There are also some topics or cases that we will not be able to discuss such as abusive comments or comments that are racist, sexist, homophobic, sexually explicit or otherwise objectionable

 

Would Trivallis remove posts?

 

Generally, we will not remove posts from members of the public that are made on our social and digital media channels, as we want to hear your opinions on the issues that matter to you.

 

However, we will consider removing posts or blocking users or accounts that breach the guidelines outlined above, without any explanation.

 

Making a complaint

Social media sites are not the appropriate forum for the public to make a complaint. All complaints should be made through the official channels:

 

Email: Enquiries@Trivallis.co.uk

Call: 03000030888

 

Please don’t use social and digital media channels to report a crime or information about criminal activity to us. Please call 999 in an emergency or 101 when an emergency response is not required.

Alternatively you can call Crimestoppers to report a crime anonymously on 0800 555 111.