Rent arrears

If you get into arrears, Trivallis may start taking action to remove you from your home.

But don't panic. There are lots of things you can do to get your payments back on track and keep your home.

Don't bury your head in the sand.

Rent arrears won't go away if you ignore them. If you're having problems paying your rent, you need to do something about it as soon as possible.


Talk to us

If you can't make your rent payments, let us know. Ring Trivallis on 03000 030 888 and ask for the ‘Income Recovery Team’.

If we write to you about the arrears, don't throw the letters away. We want to help. Contact us straight away.

If you can't afford your rent arrears in one go, we will help you to find a way to pay on terms that you can sensibly afford. In some cases, you may be able to arrange for your arrears to be paid off automatically through deductions to your benefits.


Make your rent your top priority

If you don't pay your rent, you may lose your home. You must prioritise your rent over all other debts – even energy bills and Council Tax.


Get a benefit check

Make sure you are getting all the benefits and tax credits you should.

You may qualify for benefits to help pay your rent, and you may even be able to get your claim backdated.

If you are already claiming Housing Benefit but it doesn't cover all your rent, you can ask the Council for a discretionary payment to cover the shortfall. If you think your rent arrears are caused by delays to your Housing Benefit, make sure you tell us about this.

Trivallis has specially-trained staff who can help you to sort things out. Ring Trivallis on 03000 030 888 and ask for the 'Financial Inclusion Team’.


Other advice

If you would rather talk to someone other than us, there are trained advisers at the Citizens Advice Bureau, Shelter Cymru, the Council's Housing Advice Centre, Age Concern or the Housing Debt helpline. Contact us to find the telephone numbers and the nearest office of any of the above. Ring Trivallis on 03000 030 888 and ask for the ‘Income Recovery Team’.