Repairs

We hope you always find your home in good condition. However, sometimes repairs will crop up, as with any home. We understand that repairs, even if they’re minor, can be an inconvenience.

Please note: when we visit your home can you make sure the tenant or someone aged over 18 is in when we arrive. If not, we won’t be able to do what we planned too and we’ll have to rearrange the appointment.

You can report a repair in any of the following ways:

  • Telephone

    Call Trivallis on 03000 030 888.

    All repairs can be reported on this number from 9am-5pm Monday to Friday.

    At all other times (including Bank Holidays) this number should be used to report only emergency repairs.

 

  • Online

You can request a repair by filling out a simple form on this website.

 

  • In person

Call into one of our local Community Housing Offices.

When you report a repair, or ask someone else to report it for you, we will ask you some questions to help us understand the type of repair needed. This will help us to get your repair fixed more quickly.

Click on the image below to read our repairs handbook. It may help you to tell us exactly what needs to be fixed.

 

How quickly will the repair be done?

  • Routine repairs - within 28 days of it being reported.
  • Emergency repairs - within 24 hours.

Your appointment

When you ring us to report a repair we will offer you an appointment time so that you know when to expect a tradesman to call. If you would like us to, we will also send you a text message 24 hours before the visit to remind you about the appointment.

If you cannot keep your original appointment, please let us know and we will arrange a more suitable time.

 If we send someone to your home because you tell us it is an emergency but we then find that it is not, we will charge you the additional cost of the call out.