Request a repair

We hope you always find your home in good condition. However, as with any home, repairs will crop up from time to time.

We understand that repairs, even if they’re minor, can be an inconvenience.

When you report a repair, or ask someone else to report it for you, we'll ask you some questions to help us understand the type of repair needed. This will help us to get your repair fixed more quickly.

How quickly will the repair be done?

Routine repairs -  our aim is to complete these within 28 days of them being reported.
Emergency repairs - our aim is to complete these within 24 hours of them being reported.

In Person

Call into one of our local Community Housing Offices.

Telephone

Call Trivallis on 03000 030 888

All repairs can be reported on this number from 9am-5pm Monday to Friday.

At all other times (including Bank Holidays) this number should be used to report only emergency repairs.

Your Repair Appointment

When you report a repair we will offer you an appointment time so that you know when to expect a tradesperson to call. If you would like us to, we will also send you a text message 24 hours before the visit to remind you about the appointment.

If you can't keep your original appointment, you must let us know so we can arrange a more suitable time.

If we send someone to your home because you tell us it is an emergency but we then find that it is not, we will charge you the additional cost of the call out.

If the damage was caused by you, or a visitor to you home, we may recharge the cost of the repair to you (open the 'what is a re-charge' tab below to find out more).

What is a re-charge?

What is a re-charge?

A re-charge is a cost that Trivallis may ask tenants to pay.

It is the cost for any repair work that is a tenant’s responsibility or a result of damage caused by a tenant’s actions, accidentally or deliberately.

How do I pay my re-charge?

You can use your white Trivallis payment card to pay at any Post Office or at any shop that shows a PayPoint logo.

You can by phone on 03000 030 888.

We also offer Direct Debits on any day of the week or month if that's easier for you.

What if I can’t pay right away?

If you require any help to make your re-charge payments then please speak to us.

We can help you to set up a payment plan.

Email: enquiries@trivallis.co.uk