Our values

Our Vision is:

 

'To be trusted as an open and inspiring organisation that changes people’s lives and communities for the better.'

 

Our Values define how we aim to achieve this vision, what we believe in and how we go about our work:

 

Listen…

…because we listen when people talk to us, and we respond to what they say. We’re open, friendly, and we talk in their language. We treat people as individuals, whoever they are and whatever their background.  Our experience and knowledge mean we know what we’re talking about, but we don’t alienate others with long words and big talk. We demonstrate our understanding through action.

Engage…

…because we make a difference to people’s lives. We offer them opportunities to improve their own prospects, and we enable them to take control of their own future. Our positive attitude is infectious and reassuring, and our practical help and dedicated support makes people feel empowered to take the initiative.

Respect…

…because we’re honest and transparent in the way we do things. We’re seen as a credible and reliable organisation that is open to collaboration and that delivers on our promises. We’re always fair in the way we conduct ourselves, and we have the utmost respect for others.

Progress...

…because we inspire others with our bold and innovative approach. We’re not afraid to do things differently, to try new things, to lead the way - but we do so with humility. We’re energetic, focused, and intent on making progress. We are not satisfied with mediocre and we are not content to stand still. Our energy is a powerful force for change.